Returns

Making a MYSTIC MOODS return is easy via our Returns Portal.

UK- Free Returns on Orders Over £150

Rest of the World - Paid Returns via DHL or your own method.

Our Return Portal can be access HERE.

1. In the Order Number field, enter your Order Number, and then click Continue.

2. In the Email or Phone field, enter your Email or Phone Number, and then click Continue.

3. From here you will the be able to see your order details and select the item that you wish to return back to us. If your order has more than one item, then select the items that you want to return and press the Return button.

4.Select a return reason and add a note for the store.

Click Request return.

If your return request is approved and requires shipping, then you will receive an email with shipping instructions. After the product is returned, you receive a refund.

If you are in the UK and we provide you with a return label please print and attach the entire label that we emailed to you to your parcel and return. Please retain the receipt as this might contain the tracking reference that lets you monitor your return’s progress. We’ll need this if you contact us.

If you are anywhere outside the UK (in Northern Ireland, the EU, the USA, or the rest of world) where a prepaid return is not provided, please choose your own method; Please retain the receipt you receive from your carrier as this might contain the tracking reference that lets you monitor your return’s progress. We’ll need this if you contact us.

Contact Us;

To return a product without using our return portal emails us at returns@mysticmoods.co.uk with the relevant order number and reason for return. The order number must be quoted on all returns; Once we have acknowledge your intention to return a product, we will provide you with details on where the products have to be shipped. For non-UK orders all returns must be sent via a tracked service and paid for by the customer as we do not provide free returns.

Our Returns Windows;

All Mystic Moods Products must be returned in their original condition within 14 days of receipt with all tags attached and where applicable in their Branded Packaging.

We are not able to issue refunds or exchanges for items that have clear signs of wear, or are without their original tags, or have been returned outside the 14 days returns window.

All returned products are refunded within 10 days of receiving the product/ product’s back. Refunds will be credited to your original method of payment. Please remember it can take some time for your bank or credit card company to process and post the refund too. We will not reimburse you for any delivery, custom charges or other costs that incur in returning the goods to us or if the product/product's received back shows clear signs of wear.

Return Conditions;

All returns must be unworn and in the same condition they were in at the time of purchase.

Products (s) must be have all tags intact and in their original packaging.

Products (s) must have visible the “Not Refundable if Removed” TAG.

Returns Exceptions ;

We are not able to accept returns for bespoke and custom orders unless the products have manufacturing fault or defect.

We do not issue refunds for products which have clear signs of wear, have been returned outside the return window , or are without their original tags. We will ask that you arrange delivery of the order back to your address at your own cost if such return is attempted. We will not be held liable for this items while they are stored at our warehouse.

We are not able to accept returns for Gift Cards

Order Modification and Exchanges;

We do not offer exchanges and cannot modify orders.

We cannot cancel an order that has already been sent, but you can make a return that complies with our return policy, and once the return is accepted, make a separate purchase for the new item.

Damages and issues;

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period;

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt to request a return, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds;

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please email us at customercare@mysticmoods.co.uk.